US Based Help Desk Solutions

Synergon provides 24 hour US based help desk and on-site service to companies looking for a transparent extension of their technical support and customer service departments.  Synergon specializes in providing customized cost effective solutions which provide a global support presence for you. 

We start by developing custom help desk processes to meet your needs. Each process is unique and developed to insure you and your users receive the highest level of service possible. Call flow processes are designed and internal procedures are posted on an internal portal for our helpdesk agents to reference. Tickets are opened for each service request and a unique ticket number assigned for tracking and control. Severity levels for each process are assigned to tickets as the issue is tracked through to resolution. Help desk options are available 24 hours a day, 7 days a week worldwide. 

Your customers will always speak to a live person and they will never have to deal with extensive hold times.  Your average speed of answer will be 15 seconds or less, guaranteed.  Your hold times will not exceed 2 minutes, guaranteed

Custom help desk packages are available to include full 24x7 support or, if you simply need after hours or weekend support we have many options available for you.

Contact us today for your no obligation help desk analysis.