Services

Toll Free Help-Desk Support 

24-hour toll-free customer support help desk staffed with experienced factory-trained personnel. We guarantee an average speed of answer of 15 seconds or less and a maximum hold time of 2 minutes. 

E-Mail and Internet Support

Support via e-mail is available as well as a custom portal for end users to open and view ticket status via the internet.

On-Site Service

Over 6,000 certified service engineers are strategically located across the country to provide on-site services with a guaranteed four (4) hour response time.  

Call Tracking and Reporting

Tracking and reporting all service incidents with real time access via the web by our customers.

Product Testing

Product testing services including complete electrical, environmental, and quality control analysis and testing are available.

Qualified System Installation and Training

Professional on-site equipment installation and training anywhere in the World. Multi-day training sessions, pre-installation analysis, and custom integrations are all available.

Custom Designed Satisfaction Surveys

Want to measure how your customers/employees feel about the Help Desk? Need to measure your company’s reaction to the latest software upgrade? We can provide a fast and easy way to collect and analyze this data with our custom designed surveys. Surveys can also be branded with your company’s logo to provide a completely transparent solution. Results are presented in an easy to read Excel and PowerPoint format, and great for presentations.

Click here to see a sample survey!

Remote Diagnostics

Remote diagnostics, 24 hours a day, 7 days a week.

Network Monitoring 

Our exclusive “Synergy” is a 24-hour network monitoring solution that can be customized to detect your network devices’ warning signs which we can proactively react to.

Parts Depot

Manage parts replacement, exchange inventory, warranty entitlement and RMA Management.

Network Consultants

Network design and consulting.

NOC Administration and Management

Network Infrastructure management using state of the art network monitoring software and remote access solutions.

Asset Management and Inventory

Asset management and inventory control of all your computers, servers, and network hardware.

Remote PC Access

Remote access to end users to provide quick resolution to issues.

Network Security

Protection from Viruses, SPAM, or other security threats.